Shipping & Return Policy

Thank you for shopping with Southern Elegance! 🤍 Many of our products are handmade, customized, or made to order. Please review our shipping and return policies before placing your order.

Processing & Turnaround Time

Our standard turnaround time is approximately 2-4 business days, unless otherwise stated in the product listing.

Preorders, bulk orders, specialty items, and certain custom orders may have longer turnaround times. Any extended turnaround time will be noted in the listing or communicated at the time of purchase.

Turnaround time refers to the time needed to create and prepare your order and does not include shipping or carrier transit time.

Shipping

Once your order has been completed, you will receive shipping information when applicable.

Please make sure your shipping address is correct before submitting your order. Southern Elegance is not responsible for packages delivered to an incorrect address provided by the customer.

Once a package has been transferred to the shipping carrier, delivery times are outside of our control. Southern Elegance is not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances outside of our control.

Lost, Stolen or Missing Packages

Southern Elegance is not responsible for packages that are marked delivered by the shipping carrier but are lost, missing, or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members and neighbors and contact the shipping carrier for additional assistance.

If a package appears to have been lost while in transit, please contact us and we will do our best to assist you with the carrier's claim process.

Damaged or Incorrect Orders

We want you to love your order! If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Photos of the item, damage, and/or packaging may be required so we can determine the best way to make it right.

If Southern Elegance made an error with your order, we will work with you to correct it.

Returns & Refunds

Because many Southern Elegance products are custom, personalized, or made to order, these items are considered final sale and cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to an error on our part.

Items that have been worn, washed, used, altered, or damaged after delivery are not eligible for a return or exchange.

Size Exchanges

Please review the available size chart before ordering.

We do not offer refunds because an item does not fit. However, non-personalized items may be eligible for a size exchange, subject to availability.

Customers are responsible for any shipping costs associated with a size exchange unless the exchange is necessary because of an error made by Southern Elegance.

Custom & Personalized Orders

Please double-check all names, dates, sizes, colors, wording, and other personalization details before submitting your order.

Southern Elegance is not responsible for errors in information provided by the customer.

Once production has started on a custom or personalized item, the order cannot be canceled, changed, returned, or refunded.

Handmade Items

Many of our products are handmade or individually created, which means slight variations may occur from item to item.

Colors, design placement, sizing, and other details may vary slightly. Colors may also appear differently depending on your phone, computer, or screen settings.

These small variations are a natural part of handmade and custom products and are not considered defects.

Local Pickup

Local pickup is available for select orders.

You will be notified when your order is ready for pickup. Please wait until you receive your pickup notification before arriving.

Orders must be picked up within a reasonable timeframe after notification. Please contact us if you need additional time to pick up your order.

Event & Pop-Up Purchases

All purchases made at vendor events, markets, craft fairs, or pop-up shops are final sale.

If you discover a defect or believe you received an incorrect item, please contact us and we will be happy to review the issue.

Questions or Order Issues

We truly appreciate every order placed with Southern Elegance and want you to be happy with your purchase.

If you have a question or an issue with your order, please contact Southern Elegance through email and include your name, order number (if applicable), and a brief description of the issue so we can assist you as quickly as possible. 🤍